Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
spacious rooms
friendly staff
overpriced dining
distance from city center
7.8/10
Very good
Rooms
7.2
Location
8.2
Service
8.8
Dining
7.3
Guest reviews
7.8/10
based on 6 reviews
8.5
8.5/10 based on 2718 reviews
Jack
United Kingdom,
July
2023
8.2/10
The hotel has a unique and tailored experience that caters to every whim and need. The rooms were great with little quirks that show a fun personality, although they were too hot for comfort at night. I would definitely recommend this hotel.
Rooms
8.0
The rooms are unique and tailored to your every need, although they were too hot at night, requiring adjustments for cooling down.
Service
9.0
The service was awesome, from the night clerk down to every staff member who were all smiling and polite, providing cool recommendations and being attentive to details.
Location
9.0
The hotel is very close to the central train station and old town regions, making it convenient for exploring Zürich easily.
Dining
7.0
The dining experience was delicious, one of the best I've had in a hotel, although it was pricey for some items and not all promises were fulfilled, like the availability of certain menu items.
Facilities
The hotel offers a range of facilities from housekeeping to laundry, welcome drinks to pet amenities, making the stay convenient and enjoyable.
Lucy
United States,
July
2023
8.2/10
I had a pleasant stay overall. The room was clean and comfortable, perfect for two people. The service was warm and welcoming, with thoughtful gestures like providing a phone charger. The location was convenient, close to the main train station but a bit noisy due to nearby party spaces. The dining experience was good, with delicious options at reasonable prices.
Rooms
8.0
The room was comfortable and clean. It was a bit small but had a cozy bed and even included a minibar in the price.
Service
9.0
The service was incredibly warm and welcoming. The staff were friendly and even offered to loan me a phone charger and a plug adaptor.
Location
7.0
The hotel is really close to the main train station, which was convenient. However, it was a bit noisy being adjacent to a young person's late-night partying space.
Dining
9.0
The dining experience was really good, with delicious options at reasonable prices.
Facilities
8.0
The hotel offers various amenities like housekeeping, laundry services, welcome drinks, pet amenities, and tours/ticket assistance.
Billy
United States,
July
2023
8.0/10
My stay at this overly chic hotel was an interesting experience. The bright rooms were perfect during the day, but it felt a bit too warm for winter. The lack of default bathrobes was a downside, and it seemed like the room hadn't been used for a while.
Rooms
7.0
The rooms were bright and great during the daytime but too warm in winter, lacking bathrobes.
Service
9.0
The service was exceptional, with smiling and polite staff making my stay memorable. The surprise of driving a fully speced Mini cooper SUV for free was a delightful touch for exploring Luzern.
Location
9.0
The location was fantastic, on a quiet street yet only a short 15-minute walk to the bustling old town. The proximity to cute shops along the way made the walk enjoyable.
Dining
7.0
I didn't try the dining due to the high prices, but the variety of options and extras like free tea and fruits in the sauna area were commendable. However, the unavailability of promised items was disappointing.
Facilities
8.0
The hotel offered various amenities and had a relaxed atmosphere, perfect for unwinding after a day of sightseeing. The lobby bar brought a vibrant energy but also attracted large crowds that made it crowded.
Richard
United Kingdom,
July
2023
6.6/10
The hotel has a lot of character and is excellent for two people, but my stay fell short of expectations due to maintenance issues and cleanliness concerns. However, the staff was incredibly helpful and welcoming throughout.
Rooms
5.0
The room had a lot of character but was not up to expectations with several maintenance issues and cleanliness concerns.
Service
9.0
The staff was incredibly helpful and welcoming, which made my stay more enjoyable.
Location
7.0
The hotel is conveniently located near the train station, although the area seemed a bit run down.
Dining
6.0
The dining experience was average, with nothing special to highlight.
Facilities
6.0
Facilities were average with no standout amenities.
Mary
United Kingdom,
May
2023
8.2/10
I had a wonderful stay at this hotel! The rooms were well designed, clean, and equipped with fun gadgets. They were quiet, just the right size, and even had a fridge. The hotel's unique eclectic design made the rooms spacious and fun, and they also provided bikes for added enjoyment. The service was exceptional, with very friendly staff who were quirky yet comfortable to be around, and the housekeeping was top-notch. The location in West Zurich was cool and vibrant, though a bit of a walk to the city center. The dining experience, especially the yogurt bowl and fresh fruit section, was detailed and delicious, although slightly overpriced. Overall, this hotel offers great value for money.
Rooms
9.0
The rooms were spacious and fun, from the bikes to the eclectic design of the room.
Service
8.0
The service was amazing and very helpful.
Location
8.0
The hotel is located in West Zurich, which has a cool vibe of its own and is close to all the hangout places, but it's a bit of a walk to the city center.
Dining
7.0
The dining experience was very good, especially the yogurt bowl and fresh fruit section.
Facilities
9.0
The hotel offers great facilities for children, pets, and families.
spacious rooms
overpriced dining
Max
United States,
April
2023
8.0/10
I loved staying at this hotel; it's in a lively area with shops and restaurants nearby. However, the room was too warm, and I couldn't adjust the temperature.
Rooms
6.0
The room was extremely warm and impossible to regulate the temperature.
Service
9.0
The service was outstanding and the staff friendly with a lovely English accent.
Location
9.0
The location is fantastic, just a 7-minute walk from Zurich main station and centrally located, highly recommended.
Dining
8.0
The dining experience was fantastic, with an off the wall atmosphere and excellent food.
Facilities
8.0
The hotel offers great facilities for guests to enjoy.